Politique de remboursement

We have a 14-day conditional return policy. This means you have up to 14 days after receiving your item to request a return.  Free returns are only accepted if the product you received isn't what you ordered due to an error that was made by the manufacturing team involved.  Returns requested by customers who've changed their minds will be their responsibility to cover.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.  You may also be asked to take photographs of the item you received as proof there is an issue with the product you received.

You can always contact us for any return questions at support@pioneerkittymarket.com. If your return is accepted, we’ll send you the info you need so you can send your package. Items sent back to us without first requesting a return will not be accepted and you will not qualify for a refund.

Please bear in mind, that items such as earrings, swimwear, and underwear are NOT ELIGIBLE for returns whatsoever.  There are hygienic reasons why this is the case.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong product so that we can evaluate the issue and make it right.

Exchanges
Exchanges are offered only if there was a mistake made by the manufacturer (shop) involved.

Refunds
Refunds are only issued if mistakes have been made by the manufacturer or the delivery company involved.  Valid proof would be required in order to qualify for a refund.  Mistakes made by the customer will not qualify for a full refund.  Should a customer change their mind after an order has already been placed, they also will not qualify for a full refund.  Make sure before you buy you are confident with the purchase.

For customers who've changed their minds and are determined to send the order back, there is a 50% restocking fee as valuable resources have already been used to make it, then send it.  It is also the customer's responsibility to cover the shipping cost as well - and they must contact PKM in advance before making this decision.  Blindly sending it back without directly communicating with PKM automatically disqualifies customers from receiving a refund of any kind.